When I was out of town on a trip, I wanted to check my portfolio over the phone since I didn’t have access to the Internet. I called Ameritrade and they told me there was no phone support. I was very disappointed. A big financial firm like Ameritrade that does not allow me to check my account status upset me. I would expect them to at least have an automated system that I can get access to my account and stock quotes. I had wanted to trade stocks over the phone, but I couldn’t even get access to my account.
I called Scottrade next to check my account. I have a small amount in there so I didn’t care as much. Surprisingly, I was connected with a live operator and he helped me with my demands. Not only did he tell me my account balance, he gave me stock quotes to other companies I requested. I was pleased with their customer service. And I would recommend them to anyone who travels and want to stay updated with their account.