I recently accepted an offer to receive the American Express Business Gold Card and was told that I can link the points to my existing personal American Express Blue Card. I thought it would be a great idea to have two credit cards linked to one rewards point system.
It turns out that American Express (silently) charges a $10 Linkage Fee for linking the two rewards programs together. I called up the customer service in American Express and asked about the charge.
The customer service department immediately transferred me to the Membership Rewards program. I explained the situation to the representative from the Membership Rewards department, but the lady had an attitude and transferred me to another department.
Finally, I ended up speaking a representative by the name of Michael. I told him that I was not aware of the charge for linking the two membership rewards together and was never informed about it. I asked to have the Linkage Fee reversed.
Michael said that he would have to unlink my membership program for my personal American Express Blue Card to reverse the Linkage Fee. After a few minutes, he was successful in unlinking my personal American Express Blue Card, and left all the reward points in the new Gold card.
I questioned about the reward points staying in the Gold card and he answered that the Gold card has more membership rewards. I think the real reason is that they want to trap me in keeping the Gold card, because it has an annual fee.
I had always been very impressed with American Express and their customer service, but they have let me down this time. I was not happy that American Express is charging a fee to have all the membership reward points together. It is really to their benefit, and both parties would benefit. Moreover, I was not satisfied with their customer service and how they handle this situation.