TD Ameritrade sent me an email today informing me of a supplement document to “Characteristics and Risks of Standardized Options.” There’s nothing wrong with sending me an informational email, but they had the wrong name in the salutation. Granted, it’s just the wrong name, but it tells me that they are not organized. They’re not giving me a good impression.
Update (3/2/07 – 12:00pm): I replied to the email but my email bounced back with a delivery error message.
Update (3/2/07 – 6:00pm): TD Ameritrade acknowledged the mistake and sent out a correction email. Apparently, they had sent the same wrong name to everyone in their database.